We usually despatch within one to two days of receiving an order. However, in a rare case it may take upto four days.
We also support Cash on Delivery (CoD) in India
We offer a 100% refund if you do not like the product purchased from our website. Please refer to the details, process and conditions below.
After receiving any product, ordered from our website, in the under-mentioned circumstances, please inform us within 48 hours of receiving the product
- If you do not like the product
- If you want to exchange it with another product
We would in such cases arrange for the pick up of the product.
If you would like to exchange the product with another product from our store, please let us know. We shall send the alternate product at our cost to you. Please note that we will exchange the product only once. For any subsequent exchange, we will charge a nominal cost of Rs 150 per piece to cover the shipping costs. A product taken against an exchange cannot be returned.
If you want a Credit / Discount Voucher, we shall send a Credit / Discount Voucher to you which you can use to shop on our store. The Credit / Discount value shall be equal to the value of the product you have returned
If you do not want any alternate product in exchange and want to the return the product, we shall give you a full refund of the money paid by you. Please give us one week after we receive the product back to process the refund.
To avail any of the above options, the product should be unused and intact with all the tags and labels. We would do a Quality Check upon return to verify the same.
If the product has a manufacturing defect, we shall provide a refund. We shall process the refund after due inspection of the returned product, and being satisfied of the manufacturing defect. The refund shall be given in the same mode as the payment mode, except COD where we can give the credit via your preferred mode of refund.
We offer free shipping for all orders more than Rs 899. For orders of Rs 899 and less, we charge a shipping of Rs 69. For orders of Rs 499 and less, we charge a shipping of Rs 89.
If you return any product(s) which were initially sent free of shipping (because the combined value was more than Rs 899), and the value of the products you did not return (kept with yourself) was less than Rs 899 or Rs 499, then the respective shipping charges mentioned above shall be levied. The amount shall be adjusted while issuing the refund to you.
Products categorized under Special Offers like "Buy 2 Get 1 Free", "Women's Day Special", "Mothers' Day", "Clearance", "Holi Special" etc will neither be refundable nor exchangeable.
We use ShipRocket as our shipping partner for India
Please note, by purchasing from Light Jewels™, you, as the buyer agree to our shopping terms, conditions and policies.